SADLY I DID NOT FOLLOW MY OWN INSTINCT WHEN I CHOSE HOSTPAPA.CA

I did not read or phone to find out what would the company do if I tried their hosting service and found it not nearly helpful enough! Then when I could not reach them by ANY of their contact methods, I was a bit scared. I left a message on the phone and started several tickets to tell them what was wrong.

HOWEVER I DID SEE THE LARGE LOGOS ON SOME OF HOSTPAPA’S PAGES WHICH SAID

“SATISFACTION GUARANTEED”

When they did not get back to me about some problems either through the “tickets” section OR the phone …. (they left a message to get back to me later”. Then they dug out of their site information which said 30 day trial and you can get your money back if not satisfied.  I had not seen that. But it was obvious that a company that said SATISFACTION GUARANTEED must be honourable and trustworthy! BUT SADLY THEY ARE NOT! SADLY THE 30 DAY TRIAL TO GET MONEY BACK WON OUT OVER SATISFACTION GUARANTEED!

 

But doesn’t SATISFACTION GUARANTEED, MEAN IF YOU ARE NOT SATISFIED, YOU CAN GET YOUR MONEY BACK? IT DID NOT SAY A TIME FOR THAT SATISFACTION!

Most other sites that I have used through the years would give you back a part of your money based on how long you had used the hosting for. So if I had used it for 6 months of the 3 years I bought, most companies would give me back 3/4 of money. But NOT HOST PAPA! SADLY THEY ARE A CANADIAN COMPANY CENTRED IN BURLINGTON but they do not care if I am not satisfied, just as long as they can keep my approximately $200 even tho I was not satisfied with their lackadaisal, slow service!

It is very sad that a Canadian company is not standing up to their warranty of SATISFACTION GUARANTEED having hidden the 30 days stuff in their archives somewhere!

My advice is to do as I have done before and ASK “What happens if I use it for 1/2 the time” The answer usually is that it would be pro-rated. They would give me back 1/2 of the money. BUT NOT HOSTPAPA! THEY HAVE IT AND THEY ARE GOING TO KEEP IT!

SAD! SAD! SAD!